SmallBizGenius Analysis
Cheryl's Cookies receives overwhelmingly negative feedback regarding late deliveries, poor customer service, and order fulfillment issues. While some customers enjoy the taste of the cookies, the unreliability of the service overshadows the product quality.
Category Breakdown
Scores based on analysis of 180 recent reviews
Shipping and Delivery Issues
1.5/10Numerous customers report significant problems with shipping and delivery, including late arrivals, missed delivery dates, and orders not arriving at all. Many reviewers mention that orders placed for specific occasions, such as holidays and birthdays, were not delivered on time, causing disappointment and embarrassment. One customer stated, "Ordered Father's Day gift May 27 to be delivered June 12 to June 13th according to Cheryl's delivery window. It arrived today June 16th a whole day after Father's Day."
62 reviews mention thisCustomer Service Problems
2.0/10Many reviewers express dissatisfaction with Cheryl's Cookies' customer service, describing it as slow, unhelpful, and difficult to contact. Customers report long wait times, unhelpful chat agents, and difficulty resolving issues. One reviewer said, "Customer service is a nightmare. They have a product but beware..if you have any issues on the website or with delivery it is impossible to get support."
45 reviews mention thisOrder Issues
2.5/10Several customers encountered issues with their orders, including incorrect items, missing items, and orders being canceled without notification. Some reviewers also mentioned difficulty canceling orders even shortly after placement. A reviewer shared, "My order, which Cheryl's Cookies debited from my account on 12/19 for a 12/23-24 delivery, never arrived...we ran out of that item, so we couldn't fulfill the order."
15 reviews mention thisCookie Quality (Taste)
7.0/10A small number of reviewers mention that the cookies taste good when they arrive in good condition. However, this positive aspect is often overshadowed by negative experiences with delivery and customer service. One reviewer stated, "Cookies are delicious! Definitely overpriced..."
8 reviews mention thisPros & Cons
What Customers Love
"Cookies are delicious! Definitely overpriced, but maybe not compared to other mail order gifts."
Common Complaints
"My Mother's Day cookie delivery is still not delivered a week later and you cannot reach anyone to express this service failure."
"Customer service is a nightmare. They have a product but beware..if you have any issues on the website or with delivery it is impossible to get support."
"I tried to cancel my order within 10 minutes of placing it...Eventually, he said my order was cancelled. Instead of a cancellation confirmation, I received another order confirmation."
"We received a box of cookies for a Christmas and they got MOLDY and we had to throw them out. PLEASE DO NOT ORDER!!!"
"Tried to adjust order of 4 cookie boxes to a larger (more expensive size) just minutes after the order was placed and was told it wasn't possible."
Common Questions About Cheryls
Answers derived from customer review patterns
Is Cheryls legit and trustworthy?
Based on the analyzed reviews, Cheryl's Cookies has significant reliability issues. A large number of customers report late or missing deliveries, particularly around holidays. Many also describe negative experiences with customer service, citing slow response times and unhelpful agents. While some customers enjoy the taste of the cookies, the overwhelming number of complaints about delivery and service raise serious concerns about the company's trustworthiness.
Based on 45 reviewsDoes Cheryls have good customer service?
The majority of reviews indicate that Cheryl's Cookies does not have good customer service. Customers frequently complain about long wait times to speak with representatives, difficulty resolving issues, and unhelpful or unresponsive chat agents. Some reviewers mention that customer service representatives are difficult to understand or unwilling to assist with order changes or cancellations. The lack of a readily available phone number is also a point of frustration for many customers.
Based on 45 reviewsIs Cheryls worth it for small business gifting?
Given the numerous reports of late deliveries, missing orders, and poor customer service, Cheryl's Cookies may not be a reliable choice for small business gifting. The risk of a gift arriving late or not at all could negatively impact relationships with clients or employees. While the cookies themselves may be enjoyable, the potential for a negative experience outweighs the benefits for many customers. Small businesses should consider alternative options with more consistent and reliable service.
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